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richardblank	Member Since Mar-12 2013
	Last Active 1 day ago
	780 Brainstorms
	1558 Ideas (Public + Private)


Name:	COSTA RICA'S CALL CENTER
Location:	PASEO COLON, SAN JOSE. COSTA RICA
Year of birth (e.g. 1978):	1972
Education:	BA ARIZONA COMMUNICATION AND SPANISH
Employment:	Costa Rica's Call Center gives your offshoring strategy a competitive business advantage by providing more than twice the number of highly trained and educated bilingual BPO staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent. The high demand for bilingual call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. In today's highly competitive nearshore outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic BPO requirements when making a decision on what call center to use for your important telemarketing project. Leaving this to chance is not even an option anymore. Many of the Central American offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the north American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the north, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made Costa Rica a very attractive Latin America nearshore outsourcing experience. Most importantly, you can take advantage of the international tax laws granted to international companies that invest in Costa Rica and its local call center economy. The potential savings and benefits will make your outsourcing campaign a very wise BPO business decision. Our Latin American call center software can handle any size BPO campaign while our highly trained nearshore call center management team can offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself. Costa Rica's Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. Central America BPO software is as important to an outsourced campaign as telemarketing training. Both areas must be secure, reliable and willing to out perform the same call center competition that you are currently considering. Costa Rica has a very solid infrastructure , stable democratic government, very competitive labor costs and a telemarketing job pool that is especially attunded to the north American culture. Offshoring call center jobs are some of the top paying career opportunities in Costa Rica. This differs greatly from other countries that consider it as a starting position in a dead end call center company. Turnover at these other locations are five to ten times more than in Costa Rica. In addition, unlike other traditional offshore call centers, Costa Rica's Call Center stays focused on managing no more than a two hundred and fifty agent call center, one outsourced or outbound customer service campaign at a time in order to properly control quality, performance and positive BPO morale. Once capacity is reached at one of our call centers, another location will be created with the same nearshore BPO structure and Central American business plan in order to keep our bilingual call center results and expectations consistently higher than that of the telemarketing competition.
Interests:
Expertise:	ESL BUSINESS PROCESS OUTSOURCING
About Me:	Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest telemarketers in the country for the past ten years.At the beginning of the decade, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. In anticipation of CAFTA, he became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Solo Telecommunications, Colorado Springs, Colorado to expand Costa Rica's international telecommunications and business appeal. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica. In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.

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