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How to scale a one man show with telemarketers. INspired INsider Podcast guest Richard Blank Costa Rica's Call Center

Dr. Jeremy Weisz: Um, what about from a service perspective? People calling, maybe, maybe they're a fit from a company perspective, uh, the type of company you serve, but they're looking for a different type of service. What are the, the service type of services that maybe people are expecting that you're, you tell them, we don't, we don't really do that here. Richard Blank: Well, a lot of it has to depend on their workforce. I mean, if somebody in their office is starting out as just a one man show, I can scale for them. A lot of the times people need to offset certain work or to be able to, uh, once again give a certain sort of a company a chance to be able to compare apples to their metrics at home office. Richard Blank: But we offer all different types of services. As I mentioned before, inbound and outbound support. My difference is the infrastructure. I do have redundancy in regards to our internet. We do have backup electricity with generators. And also have immediate IT support. And so a lot of the people, if they're just starting out or if they have a limited budget, would be able to use us in regards to making their company grow. Richard Blank: Now, the only difference is, and it's really not a difference now because most people working from home that these agents can fulfill these needs virtually. What I try to do is to extend all of my resources, my experience in regards to script writing rebuttal. A quality assurance department. I, I'd like to see if we could find some consistency with the client to be able to find areas of improvement. Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading...

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Brainstorm Info
Created:about 1 year ago
Activity:about 1 year ago
Brainstorming Tips: Focus on generating a high quantity of ideas. Don't judge ideas. Invite other people to add ideas.
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